Data deletion instructions

Last updated 4 November 2026

If your business uses Konvosa

1. Disconnect a channel: in Konvosa, open Settings → Channels, choose the WhatsApp, Instagram or Messenger channel and remove it. Konvosa deletes its access token at once and stops receiving messages from that account.
2. Delete conversations: move them to trash; they are removed permanently after 30 days, or at once with “Delete permanently”.
3. Delete the workspace: an owner can delete the workspace in Settings; all of its conversations, contacts, attachments and connection tokens are removed.

Remove Konvosa from your Facebook or Instagram account

1. On Facebook, go to Settings & privacy → Settings → Business integrations (on Instagram: Settings → Website permissions → Apps and websites).
2. Find Konvosa and select Remove. Meta then stops sharing data with Konvosa.

If you messaged a business that uses Konvosa

Ask that business to delete your conversation; it controls the data. You can also email privacy@konvosa.com with the business's name and the phone number, username or email you used. We will confirm and complete the deletion within 30 days.